practiceOS · Support

How can we help?

Questions, a bug, or an idea for practiceOS? Email us and a real person will read it, usually within two working days. Many answers are also below.

1. Subscription and billing

Cancel your subscription: On your iPhone go to Settings › your name › Subscriptions › PracticeOS › Cancel. Apple manages all subscriptions, so deleting the app or your account does not cancel it. You keep access until the end of the paid period.
Cancel a free trial: Cancel the same way, at least 24 hours before the trial ends, so that you are not charged.
Restore a purchase: Open Profile › Subscription › Restore Purchases, signed in with the same Apple ID you bought with.
Ask for a refund: Apple handles payments, so refunds are requested from Apple at reportaproblem.apple.com. We cannot issue them ourselves.

Change your roadmap: Open Profile and choose under “Your goal”. Your progress on every roadmap is kept, so you can switch back at any time.
A level is locked: Levels open one at a time, in order. The first levels are free, and a gold UNLOCK button marks those that need premium.
Find your progress: Your points and levels are at the top of each roadmap. Your Practice History shows your streak and the roadmaps you have started.
Progress is missing: Roadmap progress is saved to your account. Check that you are signed in to the same account and online, then reopen the roadmap. If it is still missing, email us.
Set a practice reminder: Finish a level and tap Pico when he asks, or use Profile › Daily Reminder. Notifications must be allowed in iPhone Settings › Notifications › PracticeOS.

The app doesn't hear me: Allow the microphone in iPhone Settings › PracticeOS, play close to the phone in a quiet room, and let the chord ring clearly. Pico only moves on when every note is clean enough to recognise.
I can't play out loud: Levels that listen offer “I can't play it out loud right now”, so you can carry on.
No sound: Check that the ringer switch and volume are up, and that a Bluetooth device isn't connected.
Too many vibrations: Turn off Haptics in Profile › Pico.
Scanning or AR won't start: Allow the camera in iPhone Settings › PracticeOS. The AR Practice Room needs a phone that supports AR.

Delete your account: Open Profile › Account › Delete account. This removes your account and practice data, and it can't be undone. Remember to cancel any subscription separately with Apple.
Can't sign in: Use the same method you signed up with: email, Apple or Google. If you have forgotten your password or are still stuck, email us the address you used and we will help you get back in.
A copy of your data: Email us from the address on your account, and we will send you a copy.
Your privacy: Our privacy policy explains what we collect, why, and your rights.

Connect to a teacher: Enter the code your teacher gives you under Profile › Your teacher. They then see your assignments' progress, but not your journal or your own practice.
Disconnect: You can leave at any time under Profile › Your teacher.
Become a teacher: Turn on teaching under Profile, then share your code with your students.

Email: bidzardie@gmail.com
Developer: Mehdi Khosravani Bidzardi, Beatrixgasse 27/2/23, 1030 Vienna, Austria
Consumer rights: Your statutory rights are unaffected. For purchases, Apple's terms of sale also apply.